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Terms and Conditions of Service
Last Updated: October 23, 2025

Please read these Terms and Conditions ("Terms", "T&Cs") carefully before booking a course or using the website operated by 1ST DEFENCE SERVICES & TRAINING LTD (referred to herein as "1st Defence Training," "we," "us," or "our").

By accessing or using our services, including booking any course, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

1. Services Provided

1st Defence Training provides vocational and technical training courses, including but not limited to:

• SIA Door Supervisor Training and Top-Up Courses

• First Aid at Work and Emergency First Aid at Work (EFAW)

• Food Safety Training

• Personal Licence Training

• Fire Safety Training

• CCTV Operator Training

These services are provided at our centre in London, or upon request and at additional cost, at other locations across the UK.

2. Course Booking, Payment, and Confirmation

2.1 Booking and Payment

All course bookings must be made online or through direct contact with 1st Defence Training. Full payment or an agreed-upon deposit is required to secure a place on a course. We accept payment by card or cash.

2.2 Pricing

All course prices are listed on the website and are subject to change without prior notice, except for courses already booked and paid for. Prices advertised are inclusive of VAT (if applicable) unless otherwise stated. There are no hidden booking fees.

2.3 Confirmation

A booking is confirmed only upon receipt of payment and issuance of a booking confirmation email from us.

4.2 Conduct

Trainees are expected to conduct themselves professionally and respectfully towards instructors and fellow trainees. We reserve the right to remove any trainee from the course without refund if their behaviour is disruptive, offensive, or compromises the safety or learning environment of others.

4.3 Prerequisites

Trainees are responsible for ensuring they meet all necessary prerequisites for a course (e.g., minimum age, necessary right-to-work or identity documentation, or a pre-existing qualification like Emergency First Aid for a Top-Up course). Failure to meet prerequisites may result in exclusion from the course without refund.

5. Intellectual Property

5.1 Training Materials

All learning materials, including presentations, handbooks, online resources, and electronic content provided by 1st Defence Training ("Learning Materials"), are the intellectual property of 1st Defence Training or its licensors.

5.2 Usage Restriction

Trainees are provided with a non-transferable, non-exclusive license to use the Learning Materials solely for the purpose of personal study relating to the booked course. The Learning Materials may not be copied, reproduced, distributed, or otherwise shared with third parties without our prior written consent.

6. Disclaimer and Limitation of Liability

6.1 Licensing and Employment

Completion of a course does not guarantee the award of any license (e.g., SIA licence) or employment. The award of a licence is the sole responsibility of the relevant regulatory body (e.g., the SIA) following a successful application by the trainee.

6.2 CV Assistance

If we provide CV assistance at an additional cost, this is a consultation service. We do not guarantee employment or specific results from the use of the revised CV.

6.3 Limitation of Liability

To the maximum extent permitted by law, 1st Defence Training shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or the content of our courses. Our total liability shall not exceed the total course fee paid by the trainee.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Information

If you have any questions about these Terms, please contact us:

1ST DEFENCE SERVICES & TRAINING LTD
Registered Address: 376 High Road, London, N17 9HY
Email: info@1stdefencetraining.com
Phone: +44 20 8016 6636

View Privacy Policy

Last Updated: October 23, 2025

Your privacy is extremely important to us. This policy explains what personal information **1ST DEFENCE SERVICES & TRAINING LTD** ("1st Defence Training," "we," "us," or "our") collects about you, how we use it, and the security measures we put in place to protect it.

1. Who We Are and How to Contact Us

1ST DEFENCE SERVICES & TRAINING LTD is the data controller responsible for your personal data.

Registered Address: 376 High Road, London, N17 9HY, United Kingdom
Email: info@1stdefencetraining.com
Phone: +44 20 8016 6636

If you have any questions about this policy or want to exercise your legal rights, please contact us using the details above.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you. This data falls into the following categories:

Data Category	Example Data Collected	Purpose
Identity Data	Name, title, date of birth, gender, nationality, unique ID numbers (like SIA numbers).	To register you for a course and verify your identity for certification.
Contact Data	Billing address, course address, email address, telephone number.	To send you booking confirmations, learning materials, and course updates.
Financial Data	Payment card details (processed securely by a third-party processor), payment history.	To process your course payments and manage refunds.
Course Data	Course enrolled in, attendance records, exam results, learning progress, qualifications obtained.	To provide the training service and issue your official certificates.
Technical Data	Internet protocol (IP) address, browser type, time zone setting, location, and operating system.	To manage and protect our website and services, and improve your user experience.

We also collect **Aggregated Data** (like website traffic statistics) which does not reveal your identity. If we combine Aggregated Data with your Identity or Contact Data, we treat the combined data as personal data, and it will be used in accordance with this policy.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct Interactions

You give us your Identity, Contact, and Financial Data when you:

1 Book a course online or over the phone.
2 Complete forms for enrolment or examination.
3 Request learning materials or contact us for assistance.

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