Level 2 Conflict Management
Training for customer-facing roles and service users
Price: Contact us for pricing
This nationally recognised qualification develops communication, de-escalation and risk reduction skills for people who deal with customers, service users or members of the public.
Duration
11 hours, 2 days
Assessment
Multiple-choice questions
Qualification
OFQUAL regulated and nationally recognised
Course Content
- Effective communication techniques.
- Human responses in conflict situations.
- Risk assessment and reduction strategies.
- De-escalation techniques.
- Post-conflict practices and follow-up.
Entry Requirements
No prior qualification is required. Learners must be at least 16. A minimum Level 2 literacy level is advised.
Benefits
- Increased confidence when handling conflict.
- Practical skills for preventing conflict.
- Improved workplace safety and customer satisfaction.